Refund & Returns Policy

Overview

1. Introduction

At Abuziconic, we strive to provide high-quality makeup and beauty products and ensure customer satisfaction. This Refunds and Returns Policy explains the process, conditions, and timeframes for returning products and obtaining refunds.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: You must request a return within 14 days from the date of delivery.
  • Condition: Products must be unused, in their original packaging, and in the same condition as received. Items that have been opened or used may not be eligible for return.
  • Non-Returnable Items: Due to hygiene and safety reasons, certain products (e.g., opened makeup or personal care items) are non-returnable. Please check product descriptions for specific return restrictions.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at almaskaleem194@gmail.com with the following information:
    • Order number
    • Reason for return
    • Photos of the product and packaging (if applicable)
  2. Return Authorization: We will review your request and provide a Return Authorization (RA) number along with instructions for returning the product.
  3. Prepare Your Return: Pack the product securely in its original packaging, including any accessories or manuals. Clearly write the RA number on the outside of the package.
  4. Return Shipping: Ship the package to the address provided in the RA instructions. You are responsible for the cost of return shipping unless the return is due to a mistake on our side.
  • Customer Responsibility: Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective product). In such cases, we will cover the cost of return shipping.

5. Refund Process

  • Inspection: Once we receive the returned product, it will be inspected to ensure it meets our return conditions. We aim to process returns within 7 business days of receipt.
  • Refund Issuance: If the return is approved, a refund will be issued to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: In some cases, such as when only part of an order is returned, a partial refund will be issued. Shipping costs are non-refundable.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the desired product.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at almaskaleem194@gmail.com. Provide the following information:

  • Order number
  • Description of the issue
  • Photos of the defective or incorrect item

We will arrange for a replacement or issue a refund, including return shipping costs if applicable.

8. Contact Information

For any questions or concerns regarding returns or refunds, please contact our customer support team:

9. Changes to This Policy

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed of any updates.

10. Additional Information

  • Order Cancellation: If you wish to cancel an order before it has been processed, please contact us as soon as possible. We will attempt to accommodate your request, but once an order is in transit, it cannot be canceled.
  • Customer Responsibilities: It is the customer’s responsibility to ensure that the return is made according to our policy and that the returned item is shipped using a trackable service. We are not responsible for returns lost in transit.

By purchasing from Abuziconic, you agree to the terms outlined in this Refunds and Returns Policy. Thank you for shopping with us!

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